There are no refunds, rain checks or exchanges on any tickets due to weather.
All tickets must be purchased online during phased re-opening of the Zoo. If you need help with your ticket purchase please call ticket orders at 1-336-879-7700, from 8:30am to 4:00pm.
Zoo Members must make reservations at least 24 hours in advance of the date of visit. Members may call 336-879-7250 or 888-244-3736 7 days a week between 9:00am and 4:00pm for assistance with making reservations
